{"id":48,"date":"2021-02-20T00:00:00","date_gmt":"2021-02-20T00:00:00","guid":{"rendered":"https:\/\/majapahit.id\/blog?p=48"},"modified":"2025-09-03T17:38:12","modified_gmt":"2025-09-03T10:38:12","slug":"fungsi-utama-crm","status":"publish","type":"post","link":"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/","title":{"rendered":"Fungsi CRM Bagi Perusahaan"},"content":{"rendered":"\r\n<p style=\"line-height: 3;\"><a href=\"https:\/\/majapahit.id\/\" target=\"_blank\" rel=\"noreferrer noopener\">Majapahit Teknologi<\/a> &#8211; Pada kesempatan kali ini Admin akan membahas mengenai fungsi utama dalam CRM (Customer Relationship Management). Metode CRM, memang dirancang untuk bisa mengumpulkan berbagai informasi mengenai pelanggan.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Informasi yang didapat dari para pelanggan bisa melalui cara yang mencakup seperti website Perusahaan, telepon, percakapan, surat dan media sosial.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">CRM ialah istilah yang merujuk pada penerapan, strategi bahkan teknologi yang sudah harus digunakan oleh Perusahaan dengan tujuan untuk dapat mengelola serta menganalisa interaksi dan lain sebagainya.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Software atau aplikasi CRM ini dapat membantu Perusahaan untuk melacak serta mengelola hubungan yang baik dengan para pelanggan. Aplikasi ini akan menyimpan seluruh data pelanggan dalam satu platform. Tentu, hal ini akan sangat membantu bisnis Anda dengan tujuan untuk menghindari kesalahan data atau human error.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Dengan adanya aplikasi ini, Anda bisa mendapatkan informasi dengan cara terhubung secara langsung dengan para konsumen serta bisa membangun keakraban bersama pelanggan.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Hal ini akan sangat menguntngkan untuk Perusahaan atau bisnis Anda. Karena Anda akan menjalin hubungan dengan pelanggan. Selain itu, informasi yang Anda dapatkan merupakan gerbang awal Perusahaan untuk berkembang lebih jauh.<\/p>\r\n\r\n\r\n\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #383838;color:#383838\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #383838;color:#383838\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Peran_Utama_CRM_Dalam_Perusahaan\" >Peran Utama CRM Dalam Perusahaan<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Mengatur_Hubungan_Pelanggan\" >Mengatur Hubungan Pelanggan<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Mengelola_Penjualan\" >Mengelola Penjualan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Customer_Support_Semakin_meningkat\" >Customer Support Semakin meningkat<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Melacak_Calon_Pembeli\" >Melacak Calon Pembeli<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Mengotomatisasi_Bisnis\" >Mengotomatisasi Bisnis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Mendapatkan_Peluang_Baru\" >Mendapatkan Peluang Baru<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/#Kesimpulan\" >Kesimpulan<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-peran-utama-crm-dalam-perusahaan\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Peran_Utama_CRM_Dalam_Perusahaan\"><\/span>Peran Utama CRM Dalam Perusahaan<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Bagi Anda yang ingin menggunakan software CRM. Penting sekali untuk memahami fungsi CRM terlebih dahulu. Walaupun memang setiap <a href=\"https:\/\/majapahit.id\/blog\/2020\/11\/06\/jenis-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">jenis CRM<\/a> memiliki fungsi yang berbeda. Namun, Anda bisa mengetahui secara umum mengenai fungsi utama CRM. Sebagai berikut:<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-mengatur-hubungan-pelanggan\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Mengatur_Hubungan_Pelanggan\"><\/span>Mengatur Hubungan Pelanggan<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Ketika Anda menggunakan software ini, Anda akan mendapatkan sejuta manfaat CRM tersebut apabila Anda menerapkan secara tepat.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\" id=\"h-mengelola-penjualan\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Mengelola_Penjualan\"><\/span>Mengelola Penjualan<span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Ketika mengelola sistem penjualan, aplikasi ini akan mengelola beberapa tugas. Seperti berikut :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li style=\"line-height: 3;\">Memprioritaskan pelanggan melalui riwayat pembelian.<\/li><li style=\"line-height: 3;\">Fokus untuk penjualan kembali pada high value customer.<\/li><li style=\"line-height: 3;\">Mendapatkan kembali high value yang lepas.<\/li><\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\" id=\"h-customer-support-semakin-meningkat\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Customer_Support_Semakin_meningkat\"><\/span>Customer Support Semakin meningkat<span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Fungsi utama selanjutnya adalah customer support yang semakin meningkat karena sistem CRM bisa membantu dan mensupport tim customer service.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li style=\"line-height: 3;\">Melacak permasalahan kepada para pelanggan serta mencari tahu solusi terbaik.<\/li><li style=\"line-height: 3;\">Mengumpulkan data untuk perkembangan data kedepannya.<\/li><\/ul>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\" style=\"line-height: 3;\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27636%27%20height%3D%27381%27%20viewBox%3D%270%200%20636%20381%27%3E%3Crect%20width%3D%27636%27%20height%3D%27381%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"\/thumbnail\/2021\/01\/Kelebihan-dan-kekurangan-CRM.jpg\" alt=\"Kelebihan dan kekurangan CRM\" class=\"lazyload wp-image-9414\" width=\"636\" height=\"381\"><\/figure><\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-melacak-calon-pembeli\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Melacak_Calon_Pembeli\"><\/span>Melacak Calon Pembeli<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Dengan CRM, tentu saja bisnis atau Perusahaan yang sedang Anda kelola akan dibantu oleh software tersebut. Caranya adalah dengan melacak karakter calon pembeli yang potensial melalui rekaman riwayat percakapan yang memang terjadi ketika bisnis berjalan.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Hal tersebut bisa melalui email, telepon, bahkan sampai dengan aplikasi WhatsApp API, Line, Telegram dan lain sebagainya.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Ketika melacak prospek atau calon pelanggan, fungsi utamanya adalah sebagai berikut:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li style=\"line-height: 3;\">Melacak perjalanan pelanggan.<\/li><li style=\"line-height: 3;\">Lacak repon serta hubungan dengan para pelanggan.<\/li><li style=\"line-height: 3;\">Selalu memprioritaskan respon untuk meningkatkan pemasukan dari pelanggan yang baru.<\/li><\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-mengotomatisasi-bisnis\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Mengotomatisasi_Bisnis\"><\/span>Mengotomatisasi Bisnis<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">CRM software dapat mengotomatisasi tugas yang berulang. Sehingga pada akhirnya bisnis akan berfokus pada hal yang lebih penting yaitu untuk meningkatkan penjualan.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\"><b>Baca Juga :<\/b> <a href=\"https:\/\/majapahit.id\/blog\/2021\/02\/13\/tanda-perusahaan-membutuhkan-software-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ciri Perusahaan Membutuhkan CRM<\/a> !<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Tugas mengotomatisasi bisnis secara detail adalah sebagai berikut:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\"><li style=\"line-height: 3;\">Manajemen KPI ( Key Performance Indicator ).<\/li><li style=\"line-height: 3;\">Manajamen tugas.<\/li><li style=\"line-height: 3;\">Mengotomatisasikan dokumen.<\/li><li style=\"line-height: 3;\">Pelaporan pada dashboard menjadi otomatis.<\/li><\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\" id=\"h-mendapatkan-peluang-baru\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Mendapatkan_Peluang_Baru\"><\/span>Mendapatkan Peluang Baru<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">CRM akan berperan aktif untuk mendapatkan ide baru dalam pengembangan produk terbaru, penjualan yang baru serta target pasar yang baru.<\/p>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Selain itu, CRM akan mengetahui berbagai data eksternal atau publik untuk mencari tahu dengan cepat trend pembelian, demografi, rantai pasokan dan lain sebagainya yang belum diketahui.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-kesimpulan\" style=\"line-height: 3;\"><span class=\"ez-toc-section\" id=\"Kesimpulan\"><\/span>Kesimpulan<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p style=\"line-height: 3;\">Tentu saja dengan fungsi CRM dalam Perusahaan. Maka, akan sangat membantu untuk dapat mengembangkan bisnis dengan tepat. Mengapa demikian ? Karena pada sistem CRM, Anda hanya perlu mengelola bisnis hanya dalam satu platform.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Majapahit Teknologi &#8211; Pada kesempatan kali ini Admin akan membahas  [&#8230;]<\/p>\n","protected":false},"author":7,"featured_media":100048,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1449],"tags":[1049],"class_list":["post-48","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-update","tag-fungsi-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fungsi CRM Bagi Perusahaan yang Dapat Anda Rasakan<\/title>\n<meta name=\"description\" content=\"Jika Anda belum menggunakan software CRM, nah berikut ini adalah beberapa fungsi CRM yang dapat bermanfaat untuk diterapkan ke Perusahaan Anda\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fungsi CRM Bagi Perusahaan yang Dapat Anda Rasakan\" \/>\n<meta property=\"og:description\" content=\"Jika Anda belum menggunakan software CRM, nah berikut ini adalah beberapa fungsi CRM yang dapat bermanfaat untuk diterapkan ke Perusahaan Anda\" \/>\n<meta property=\"og:url\" content=\"https:\/\/majapahit.id\/blog\/2021\/02\/20\/fungsi-utama-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog &amp; Berita - Majapahit Teknologi\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/majapahit.id\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-20T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" 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