{"id":101237,"date":"2025-09-03T20:10:41","date_gmt":"2025-09-03T13:10:41","guid":{"rendered":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/"},"modified":"2025-09-03T20:40:41","modified_gmt":"2025-09-03T13:40:41","slug":"salesforce-ceo-phk-4000-pekerja-ai","status":"publish","type":"post","link":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/","title":{"rendered":"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1302px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.375%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.375%;--awb-width-medium:100%;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #383838;color:#383838\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #383838;color:#383838\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#Pendahuluan\" >Pendahuluan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#Perubahan_Teknologi_Besar_Pemangkasan_4000_Pekerjaan_Layanan_Pelanggan_Salesforce_oleh_CEO_Marc_Benioff_Seiring_Hadirnya_AI\" >Perubahan Teknologi Besar: Pemangkasan 4.000 Pekerjaan Layanan Pelanggan Salesforce oleh CEO Marc Benioff Seiring Hadirnya AI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#1_Agentforce_AI_Mengubah_Struktur_Tenaga_Kerja_Salesforce_dan_Layanan_Pelanggan_di_Era_Otomasi\" >1. Agentforce AI: Mengubah Struktur Tenaga Kerja Salesforce dan Layanan Pelanggan di Era Otomasi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#2_Agentforce_AI_Otomatisasi_Massal_dan_Redefinisi_Peran_Manusia_di_Salesforce\" >2. Agentforce AI: Otomatisasi Massal dan Redefinisi Peran Manusia di Salesforce<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#Perubahan_Teknologi_CEO_Salesforce_Marc_Benioff_Mengatakan_Perusahaannya_Memangkas_4000_Pekerjaan_Layanan_Pelanggan_Seiring_AI_Menggantikan_Peran\" >Perubahan Teknologi: CEO Salesforce Marc Benioff Mengatakan Perusahaannya Memangkas 4.000 Pekerjaan Layanan Pelanggan Seiring AI Menggantikan Peran<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#1_Merombak_Struktur_Operasi_Peran_Baru_dan_Alokasi_Sumber_Daya_Manusia_Setelah_Gelombang_AI_di_Salesforce\" >1. Merombak Struktur Operasi: Peran Baru dan Alokasi Sumber Daya Manusia Setelah Gelombang AI di Salesforce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#2_Mengganti_Ribuan_Peran_Restrukturisasi_Operasi_Customer_Service_Salesforce_Berbasis_AI\" >2. Mengganti Ribuan Peran: Restrukturisasi Operasi Customer Service Salesforce Berbasis AI<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#Dampak_Ekonomi_dan_Tenaga_Kerja_Salesforce_PHK_4000_Staf_Layanan_Pelanggan_karena_AI\" >Dampak Ekonomi dan Tenaga Kerja: Salesforce PHK 4.000 Staf Layanan Pelanggan karena AI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#1_Efisiensi_Operasional_AI_Memacu_Penghematan_dan_Produktivitas_di_Salesforce\" >1. Efisiensi Operasional: AI Memacu Penghematan dan Produktivitas di Salesforce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#2_Otomatisasi_AI_dan_Gelombang_Efisiensi_4000_Pekerjaan_Lenyap_Produktivitas_Terjaga\" >2. Otomatisasi AI dan Gelombang Efisiensi: 4.000 Pekerjaan Lenyap, Produktivitas Terjaga<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#Kesimpulan\" >Kesimpulan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#Tentang_Kami\" >Tentang Kami<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"pendahuluan\" data-fontsize=\"36\" style=\"--fontSize: 36; line-height: 1.3;\" data-lineheight=\"46.8px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"Pendahuluan\"><\/span>Pendahuluan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Langkah berani Salesforce memangkas 4.000 posisi layanan pelanggan mengguncang ranah industri, memicu perdebatan antara efisiensi teknologi dan dampak sosial. CEO Marc Benioff menegaskan bahwa lonceng pemecatan ini bukan sekadar penghematan biaya semata, melainkan konsekuensi logis dari adopsi kecerdasan buatan. Saat Agentforce AI menangani setengah dari total interaksi layanan, Salesforce menjadi contoh nyata bagaimana AI bukan hanya mengubah proses bisnis melainkan juga mendefinisikan ulang peran manusia dalam peta tenaga kerja global. Artikel ini menganalisa perubahan teknologi, dampak ekonomi, hingga implikasi masa depan bagi bisnis dan masyarakat luas.<\/p>\n<h2 id=\"perubahanteknologibesarpemangkasan4000pekerjaanlayananpelanggansalesforceolehceomarcbenioffseiringhadirnyaai\" data-fontsize=\"36\" style=\"--fontSize: 36; line-height: 1.3;\" data-lineheight=\"46.8px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"Perubahan_Teknologi_Besar_Pemangkasan_4000_Pekerjaan_Layanan_Pelanggan_Salesforce_oleh_CEO_Marc_Benioff_Seiring_Hadirnya_AI\"><\/span>Perubahan Teknologi Besar: Pemangkasan 4.000 Pekerjaan Layanan Pelanggan Salesforce oleh CEO Marc Benioff Seiring Hadirnya AI<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27800%27%20viewBox%3D%270%200%20800%20800%27%3E%3Crect%20width%3D%27800%27%20height%3D%27800%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/agentforce-ai-salesforce-revolusi-kerja.webp\" alt=\"Agentforce AI di pusat kendali Salesforce, menggantikan banyak proses layanan pelanggan manusia.\"><\/p>\n<h3 id=\"1agentforceaimengubahstrukturtenagakerjasalesforcedanlayananpelanggandieraotomasi\" data-fontsize=\"28\" style=\"--fontSize: 28; line-height: 1.3;\" data-lineheight=\"36.4px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"1_Agentforce_AI_Mengubah_Struktur_Tenaga_Kerja_Salesforce_dan_Layanan_Pelanggan_di_Era_Otomasi\"><\/span>1. Agentforce AI: Mengubah Struktur Tenaga Kerja Salesforce dan Layanan Pelanggan di Era Otomasi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Transformasi Salesforce melalui penerapan Agentforce AI pada tahun 2025 merupakan tonggak penting dalam perjalanan menuju otomatisasi layanan pelanggan skala besar. Marc Benioff menekankan bahwa langkah memangkas 4.000 posisi pelayanan merupakan konsekuensi dari kematangan teknologi ini, bukan sekadar upaya efisiensi. Agentforce AI kini dapat menangani hampir setengah interaksi pelanggan, mengurangi kebutuhan akan agen manusia pada tugas berulang namun tetap menjaga kualitas layanan. Solusi AI ini hadir secara mendalam dengan pembaruan seperti Agentforce 3\u2014meningkatkan monitoring, integrasi, dan kinerja. Peningkatan ini memfasilitasi kolaborasi antara manusia dan kecerdasan buatan, memperkuat posisi perusahaan sebagai pelopor penerapan AI di lingkungan bisnis. Untuk memahami dampak luas otomatisasi AI, simak juga revolusi automasi cerdas di <a href=\"https:\/\/majapahit.id\/blog\/2025\/09\/01\/revolusi-automasi-dengan-n8n\/\">n8n dan bisnis modern<\/a>. Informasi mendalam dapat ditemukan pada <a href=\"https:\/\/www.getgenerative.ai\/salesforce-agentforce-implementation-guide\/\">panduan implementasi Agentforce<\/a>.<\/p>\n<h3 id=\"2agentforceaiotomatisasimassaldanredefinisiperanmanusiadisalesforce\" data-fontsize=\"28\" style=\"--fontSize: 28; line-height: 1.3;\" data-lineheight=\"36.4px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"2_Agentforce_AI_Otomatisasi_Massal_dan_Redefinisi_Peran_Manusia_di_Salesforce\"><\/span>2. Agentforce AI: Otomatisasi Massal dan Redefinisi Peran Manusia di Salesforce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Keputusan Salesforce memangkas sekitar 4.000 posisi layanan pelanggan di tahun 2025 merupakan bukti nyata bagaimana otomasi AI menghadirkan perubahan struktural besar dalam dunia kerja. Dengan hadirnya Agentforce, sistem AI yang mampu menangani hampir 50% interaksi pelanggan secara mandiri, kebutuhan akan agen manusia berkurang drastis. AI ini bukan sekadar chatbot, melainkan sekelompok agen digital yang mampu memahami konteks, menjalankan instruksi kompleks, bahkan bekerja lintas platform internal. Hasilnya, tidak hanya terjadi efisiensi, tetapi juga penghematan biaya hingga 17% dalam operasional layanan pelanggan. Meskipun peran manusia berkurang untuk urusan rutin, mereka tetap vital dalam menangani kasus kompleks yang tak bisa diotomasi AI. Fenomena ini menandai babak baru transformasi pekerjaan berbasis AI di perusahaan teknologi global. <a href=\"https:\/\/economictimes.com\/news\/international\/us\/is-ai-killing-jobs-salesforce-cuts-4000-support-roles-as-automation-takes-over\/articleshow\/123666934.cms\">Baca selengkapnya<\/a><\/p>\n<h2 id=\"thetechnologicalshiftsalesforceceomarcbenioffsayshiscompanyhascut4000customerservicejobsasaistepsin\" data-fontsize=\"36\" style=\"--fontSize: 36; line-height: 1.3;\" data-lineheight=\"46.8px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"Perubahan_Teknologi_CEO_Salesforce_Marc_Benioff_Mengatakan_Perusahaannya_Memangkas_4000_Pekerjaan_Layanan_Pelanggan_Seiring_AI_Menggantikan_Peran\"><\/span>Perubahan Teknologi: CEO Salesforce Marc Benioff Mengatakan Perusahaannya Memangkas 4.000 Pekerjaan Layanan Pelanggan Seiring AI Menggantikan Peran<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27800%27%20viewBox%3D%270%200%20800%20800%27%3E%3Crect%20width%3D%27800%27%20height%3D%27800%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/dampak-ekonomi-sdm-ai-salesforce.webp\" alt=\"Agentforce AI di pusat kendali Salesforce, menggantikan banyak proses layanan pelanggan manusia.\"><\/p>\n<h3 id=\"1merombakstrukturoperasiperanbarudanalokasisumberdayamanusiasetelahgelombangaidisalesforce\" data-fontsize=\"28\" style=\"--fontSize: 28; line-height: 1.3;\" data-lineheight=\"36.4px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"1_Merombak_Struktur_Operasi_Peran_Baru_dan_Alokasi_Sumber_Daya_Manusia_Setelah_Gelombang_AI_di_Salesforce\"><\/span>1. Merombak Struktur Operasi: Peran Baru dan Alokasi Sumber Daya Manusia Setelah Gelombang AI di Salesforce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Transformasi di Salesforce tidak hanya sekadar pemangkasan jumlah karyawan, melainkan pergeseran mendasar pada struktur operasional. Dengan AI berperan aktif menangani sekitar setengah volume interaksi layanan pelanggan, 4.000 posisi di divisi support menjadi redundant. Namun, sebagian besar karyawan tidak serta-merta dilepas; mereka dialihkan ke bidang seperti penjualan atau customer success, di mana AI juga meningkatkan produktivitas, misalnya menindaklanjuti puluhan juta prospek lama yang selama ini terbengkalai. Selain itu, muncul peran baru seperti \u201comni-channel supervisor\u201d untuk mengintegrasikan kerja AI dan manusia. Peralihan ini memungkinkan tim manusia fokus pada kasus lebih kompleks dan bernilai tambah tinggi. Hasilnya, perusahaan mampu memangkas biaya tanpa menurunkan kepuasan pelanggan, serta mempertegas tren otomatisasi peran rutin dalam dunia bisnis (<a href=\"https:\/\/abc7news.com\/post\/4000-salesforce-customer-service-jobs-cut-due-artificial-intelligence-ceo-marc-benioff-says\/17722910\/\">sumber<\/a>).<\/p>\n<h3 id=\"2menggantiribuanperanrestrukturisasioperasicustomerservicesalesforceberbasisai\" data-fontsize=\"28\" style=\"--fontSize: 28; line-height: 1.3;\" data-lineheight=\"36.4px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"2_Mengganti_Ribuan_Peran_Restrukturisasi_Operasi_Customer_Service_Salesforce_Berbasis_AI\"><\/span>2. Mengganti Ribuan Peran: Restrukturisasi Operasi Customer Service Salesforce Berbasis AI<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Langkah Salesforce memangkas 4.000 pekerjaan di lini customer service bukan sekadar penghematan biaya, melainkan bagian dari transformasi operasional. Integrasi AI sebagai &#8220;agentic layer&#8221; memungkinkan sistem ini menangani sekitar 50% interaksi pelanggan secara otomatis. Sementara itu, AI supervisor omnichannel secara cerdas menentukan kapan masalah harus dialihkan ke agen manusia, memastikan pelanggan tetap mendapatkan layanan memuaskan untuk kasus kompleks.<\/p>\n<p>Restrukturisasi ini membuat sebagian staf didistribusikan ke fungsi bernilai tambah lebih tinggi, seperti penjualan dan layanan profesional, di mana AI turut mendukung efisiensi lewat penanganan ribuan prospek mingguan. Namun, jumlah yang berhasil direlokasi internal masih di kisaran ratusan, menandakan sebagian besar memang kehilangan peran. Pergeseran ini menunjukkan bagaimana AI bukan sekadar mengotomasi, tapi mengubah lanskap kerja dan prioritas bisnis secara menyeluruh. <\/p>\n<p>Sumber: <a href=\"https:\/\/www.finalroundai.com\/blog\/salesforce-ceo-marc-benioff-says-ai-enabled-him-cut-4000-jobs\">finalroundai.com<\/a><\/p>\n<h2 id=\"dampakekonomidantenagakerjasalesforcephk4000staflayananpelanggankarenaai\" data-fontsize=\"36\" style=\"--fontSize: 36; line-height: 1.3;\" data-lineheight=\"46.8px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"Dampak_Ekonomi_dan_Tenaga_Kerja_Salesforce_PHK_4000_Staf_Layanan_Pelanggan_karena_AI\"><\/span>Dampak Ekonomi dan Tenaga Kerja: Salesforce PHK 4.000 Staf Layanan Pelanggan karena AI<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27800%27%20viewBox%3D%270%200%20800%20800%27%3E%3Crect%20width%3D%27800%27%20height%3D%27800%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/dampak-sosial-industri-salesforce-ai.webp\" alt=\"Agentforce AI di pusat kendali Salesforce, menggantikan banyak proses layanan pelanggan manusia.\"><\/p>\n<h3 id=\"1efisiensioperasionalaimemacupenghematandanproduktivitasdisalesforce\" data-fontsize=\"28\" style=\"--fontSize: 28; line-height: 1.3;\" data-lineheight=\"36.4px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"1_Efisiensi_Operasional_AI_Memacu_Penghematan_dan_Produktivitas_di_Salesforce\"><\/span>1. Efisiensi Operasional: AI Memacu Penghematan dan Produktivitas di Salesforce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Transformasi layanan pelanggan di Salesforce melalui adopsi AI telah menghasilkan efisiensi biaya yang signifikan dan peningkatan produktivitas. Integrasi lapisan agentic\u2014mengombinasikan agen digital dan manusia\u2014memungkinkan otomatisasi sekitar 50% interaksi pelanggan. Hal ini mengurangi kebutuhan staf, terbukti dari pemangkasan 4.000 posisi dan penurunan biaya tim support sebesar 17% sejak awal 2025. AI menangani pertanyaan rutin secara instan, mempercepat resolusi serta menurunkan beban kerja manual tanpa menurunkan skor kepuasan pelanggan.<\/p>\n<p>Strategi pengurangan biaya lainnya mencakup rollout bertahap, pemanfaatan solusi siap-pakai untuk menekan biaya pengembangan, serta optimalisasi lisensi. Selain itu, inovasi AI membantu menangkap peluang bisnis baru lewat penanganan leads yang sebelumnya terlewat. Fenomena ini mencerminkan gelombang otomatisasi yang sedang melanda banyak perusahaan, sebagaimana diulas pada <a href=\"https:\/\/majapahit.id\/blog\/2025\/09\/01\/revolusi-automasi-dengan-n8n\/\">revolusi automasi dengan n8n<\/a>.<\/p>\n<h3 id=\"2otomatisasiaidangelombangefisiensi4000pekerjaanlenyapproduktivitasterjaga\" data-fontsize=\"28\" style=\"--fontSize: 28; line-height: 1.3;\" data-lineheight=\"36.4px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"2_Otomatisasi_AI_dan_Gelombang_Efisiensi_4000_Pekerjaan_Lenyap_Produktivitas_Terjaga\"><\/span>2. Otomatisasi AI dan Gelombang Efisiensi: 4.000 Pekerjaan Lenyap, Produktivitas Terjaga<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pergeseran besar dalam strategi tenaga kerja Salesforce terjadi seiring suksesnya otomatisasi layanan pelanggan oleh AI. Dengan memangkas sekitar 4.000 posisi\u2014hampir setengah dari tim support\u2014perusahaan membuktikan efisiensi nyata lewat penerapan lapisan agentik AI. Kini, AI menangani hampir 50% interaksi pelanggan, sementara sisanya dikelola manusia untuk kasus yang lebih kompleks. Hal ini membawa penghematan operasional sebesar 17%, tanpa menurunkan kepuasan pelanggan. <\/p>\n<p>Pengurangan staf bukan hanya soal pemotongan biaya, melainkan hasil langsung transformasi proses kerja. Tenaga manusia difokuskan ke tugas bernilai tambah, sedangkan AI menangani urusan rutin. Paradigma ini mengikuti tren industri yang lebih luas dalam <a href=\"https:\/\/majapahit.id\/blog\/2025\/09\/02\/memanfaatkan-ai-untuk-bisnis\/\">memanfaatkan AI untuk bisnis<\/a>, melahirkan model operasional baru yang menyeimbangkan biaya dan kualitas layanan. <\/p>\n<p>(Sumber: <a href=\"https:\/\/www.ndtv.com\/feature\/salesforce-lays-off-4-000-employees-ceo-marc-benioff-explains-why-i-needed-fewer-heads-9204489\">NDTV: Salesforce Lays Off 4,000 Employees<\/a>)<\/p>\n<h2 id=\"kesimpulan\" data-fontsize=\"36\" style=\"--fontSize: 36; line-height: 1.3;\" data-lineheight=\"46.8px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"Kesimpulan\"><\/span>Kesimpulan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Langkah radikal Salesforce yang memangkas ribuan posisi layanan pelanggan demi integrasi AI menegaskan bahwa masa depan bisnis diwarnai optimalisasi teknologi dan pergeseran sumber daya manusia. Kesuksesan Agentforce AI memperlihatkan potensi besar AI dalam membuat operasi bisnis lebih efisien tanpa harus mengorbankan kualitas layanan. Namun, tantangan ke depan menuntut keseimbangan antara kecepatan adaptasi teknologi, pengembangan keahlian baru, dan perhatian terhadap implikasi sosial bagi masyarakat dan tenaga kerja dunia.<br \/>\nMajapahit Teknologi Nusantara adalah perusahaan konsultan inovatif yang berfokus pada solusi berbasis kecerdasan buatan (AI) dan otomatisasi workflow. Tim kami membantu bisnis untuk menyederhanakan proses, mengurangi inefisiensi, dan mempercepat transformasi digital.  Dengan memanfaatkan teknologi AI mutakhir dan otomatisasi cerdas, kami menghadirkan strategi yang disesuaikan untuk mendorong inovasi dan membuka peluang pertumbuhan baru. Baik Anda ingin mengotomatisasi tugas rutin maupun mengintegrasikan sistem yang kompleks, Majapahit siap memberikan panduan ahli agar bisnis Anda tetap unggul di era digital yang terus berkembang.<\/p>\n<h2 id=\"tentangkami\" data-fontsize=\"36\" style=\"--fontSize: 36; line-height: 1.3;\" data-lineheight=\"46.8px\" class=\"fusion-responsive-typography-calculated\"><span class=\"ez-toc-section\" id=\"Tentang_Kami\"><\/span>Tentang Kami<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Majapahit Teknologi Nusantara adalah perusahaan konsultan visioner yang mengkhususkan diri pada solusi berbasis kecerdasan buatan (AI). Tim kami membantu bisnis menyederhanakan proses, mengurangi inefisiensi, dan mempercepat transformasi digital.  Dengan memanfaatkan kecerdasan buatan mutakhir dan teknologi otomatisasi cerdas, kami menghadirkan strategi yang disesuaikan untuk mendorong inovasi dan membuka peluang pertumbuhan baru. Baik Anda ingin mengotomatisasi tugas rutin maupun mengintegrasikan sistem yang kompleks, Majapahit siap memberikan panduan ahli agar bisnis Anda tetap unggul di lanskap digital yang terus berkembang.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce CEO PHK 4.000 pekerja layanan pelanggan akibat AI Agentforce. Efisiensi naik, SDM dialihkan ke tugas bernilai tinggi.<\/p>\n","protected":false},"author":7,"featured_media":101238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1325,1327,1326],"tags":[1516,1509,1514,1459,1512,1517,1511,1510,1513,1515],"class_list":["post-101237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-otomatisasi","category-berita-teknologi","category-teknologi-bisnis","tag-agentforce-ai","tag-ai","tag-future-of-work","tag-inovasi","tag-layanan-pelanggan","tag-marc-benioff","tag-otomatisasi","tag-salesforce","tag-teknologi-bisnis","tag-transformasi-digital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai - Blog &amp; Berita - Majapahit Teknologi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai - Blog &amp; Berita - Majapahit Teknologi\" \/>\n<meta property=\"og:description\" content=\"Salesforce CEO PHK 4.000 pekerja layanan pelanggan akibat AI Agentforce. Efisiensi naik, SDM dialihkan ke tugas bernilai tinggi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog &amp; Berita - Majapahit Teknologi\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/majapahit.id\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-03T13:10:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T13:40:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/salesforce-kantor-agentforce-ai-otomatisasi.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"653\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Paradita Umbara\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paradita Umbara\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/\"},\"author\":{\"name\":\"Paradita Umbara\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#\\\/schema\\\/person\\\/23b57e756ad75e89690097bdf1872192\"},\"headline\":\"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai\",\"datePublished\":\"2025-09-03T13:10:41+00:00\",\"dateModified\":\"2025-09-03T13:40:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/\"},\"wordCount\":1225,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/salesforce-kantor-agentforce-ai-otomatisasi.webp\",\"keywords\":[\"agentforce ai\",\"ai\",\"future of work\",\"inovasi\",\"layanan pelanggan\",\"marc benioff\",\"otomatisasi\",\"salesforce\",\"teknologi bisnis\",\"transformasi digital\"],\"articleSection\":[\"AI &amp; Otomatisasi\",\"Berita Teknologi\",\"Teknologi Bisnis\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/\",\"url\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/\",\"name\":\"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai - Blog &amp; Berita - Majapahit Teknologi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/salesforce-kantor-agentforce-ai-otomatisasi.webp\",\"datePublished\":\"2025-09-03T13:10:41+00:00\",\"dateModified\":\"2025-09-03T13:40:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#primaryimage\",\"url\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/salesforce-kantor-agentforce-ai-otomatisasi.webp\",\"contentUrl\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/salesforce-kantor-agentforce-ai-otomatisasi.webp\",\"width\":980,\"height\":653,\"caption\":\"Kantor Salesforce dengan layar besar menyoroti peran Agentforce AI dalam transformasi layanan pelanggan.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/2025\\\/09\\\/03\\\/salesforce-ceo-phk-4000-pekerja-ai\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI &amp; Otomatisasi\",\"item\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/category\\\/ai-otomatisasi\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/\",\"name\":\"Berita & Blog Perkembangan Teknologi Terkini\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#organization\"},\"alternateName\":\"Majapahit Teknologi\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#organization\",\"name\":\"Majapahit Teknologi\",\"alternateName\":\"PT Majapahit Teknologi Nusantara\",\"url\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/only-logo.png\",\"contentUrl\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/only-logo.png\",\"width\":1500,\"height\":1500,\"caption\":\"Majapahit Teknologi\"},\"image\":{\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/majapahit.id\",\"https:\\\/\\\/instagram.com\\\/majapahit.id\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/#\\\/schema\\\/person\\\/23b57e756ad75e89690097bdf1872192\",\"name\":\"Paradita Umbara\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b587321a687e2f98a58b867b630f6b76f25f064a08ca60d1fe9e83eb302f2d04?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b587321a687e2f98a58b867b630f6b76f25f064a08ca60d1fe9e83eb302f2d04?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b587321a687e2f98a58b867b630f6b76f25f064a08ca60d1fe9e83eb302f2d04?s=96&d=mm&r=g\",\"caption\":\"Paradita Umbara\"},\"url\":\"https:\\\/\\\/majapahit.id\\\/blog\\\/author\\\/umbara\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai - Blog &amp; Berita - Majapahit Teknologi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/","og_locale":"en_US","og_type":"article","og_title":"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai - Blog &amp; Berita - Majapahit Teknologi","og_description":"Salesforce CEO PHK 4.000 pekerja layanan pelanggan akibat AI Agentforce. Efisiensi naik, SDM dialihkan ke tugas bernilai tinggi.","og_url":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/","og_site_name":"Blog &amp; Berita - Majapahit Teknologi","article_publisher":"https:\/\/facebook.com\/majapahit.id","article_published_time":"2025-09-03T13:10:41+00:00","article_modified_time":"2025-09-03T13:40:41+00:00","og_image":[{"width":980,"height":653,"url":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/salesforce-kantor-agentforce-ai-otomatisasi.webp","type":"image\/webp"}],"author":"Paradita Umbara","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Paradita Umbara","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#article","isPartOf":{"@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/"},"author":{"name":"Paradita Umbara","@id":"https:\/\/majapahit.id\/blog\/#\/schema\/person\/23b57e756ad75e89690097bdf1872192"},"headline":"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai","datePublished":"2025-09-03T13:10:41+00:00","dateModified":"2025-09-03T13:40:41+00:00","mainEntityOfPage":{"@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/"},"wordCount":1225,"commentCount":0,"publisher":{"@id":"https:\/\/majapahit.id\/blog\/#organization"},"image":{"@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/salesforce-kantor-agentforce-ai-otomatisasi.webp","keywords":["agentforce ai","ai","future of work","inovasi","layanan pelanggan","marc benioff","otomatisasi","salesforce","teknologi bisnis","transformasi digital"],"articleSection":["AI &amp; Otomatisasi","Berita Teknologi","Teknologi Bisnis"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/","url":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/","name":"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai - Blog &amp; Berita - Majapahit Teknologi","isPartOf":{"@id":"https:\/\/majapahit.id\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#primaryimage"},"image":{"@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/salesforce-kantor-agentforce-ai-otomatisasi.webp","datePublished":"2025-09-03T13:10:41+00:00","dateModified":"2025-09-03T13:40:41+00:00","breadcrumb":{"@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#primaryimage","url":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/salesforce-kantor-agentforce-ai-otomatisasi.webp","contentUrl":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/09\/salesforce-kantor-agentforce-ai-otomatisasi.webp","width":980,"height":653,"caption":"Kantor Salesforce dengan layar besar menyoroti peran Agentforce AI dalam transformasi layanan pelanggan."},{"@type":"BreadcrumbList","@id":"https:\/\/majapahit.id\/blog\/2025\/09\/03\/salesforce-ceo-phk-4000-pekerja-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/majapahit.id\/blog\/"},{"@type":"ListItem","position":2,"name":"AI &amp; Otomatisasi","item":"https:\/\/majapahit.id\/blog\/category\/ai-otomatisasi\/"},{"@type":"ListItem","position":3,"name":"Gelombang AI di Salesforce: 4.000 Pekerjaan Lenyap, Era Baru Layanan Pelanggan Dimulai"}]},{"@type":"WebSite","@id":"https:\/\/majapahit.id\/blog\/#website","url":"https:\/\/majapahit.id\/blog\/","name":"Berita & Blog Perkembangan Teknologi Terkini","description":"","publisher":{"@id":"https:\/\/majapahit.id\/blog\/#organization"},"alternateName":"Majapahit Teknologi","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/majapahit.id\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/majapahit.id\/blog\/#organization","name":"Majapahit Teknologi","alternateName":"PT Majapahit Teknologi Nusantara","url":"https:\/\/majapahit.id\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/majapahit.id\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/05\/only-logo.png","contentUrl":"https:\/\/majapahit.id\/blog\/wp-content\/uploads\/2025\/05\/only-logo.png","width":1500,"height":1500,"caption":"Majapahit Teknologi"},"image":{"@id":"https:\/\/majapahit.id\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/majapahit.id","https:\/\/instagram.com\/majapahit.id"]},{"@type":"Person","@id":"https:\/\/majapahit.id\/blog\/#\/schema\/person\/23b57e756ad75e89690097bdf1872192","name":"Paradita Umbara","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/b587321a687e2f98a58b867b630f6b76f25f064a08ca60d1fe9e83eb302f2d04?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b587321a687e2f98a58b867b630f6b76f25f064a08ca60d1fe9e83eb302f2d04?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b587321a687e2f98a58b867b630f6b76f25f064a08ca60d1fe9e83eb302f2d04?s=96&d=mm&r=g","caption":"Paradita Umbara"},"url":"https:\/\/majapahit.id\/blog\/author\/umbara\/"}]}},"_links":{"self":[{"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/posts\/101237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/comments?post=101237"}],"version-history":[{"count":3,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/posts\/101237\/revisions"}],"predecessor-version":[{"id":101241,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/posts\/101237\/revisions\/101241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/media\/101238"}],"wp:attachment":[{"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/media?parent=101237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/categories?post=101237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/majapahit.id\/blog\/wp-json\/wp\/v2\/tags?post=101237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}